Institutions
|
About Us
|
Help
|
Gaeilge
0
1000
Home
Browse
Advanced Search
Search History
Marked List
Statistics
A
A
A
Author(s)
Institution
Publication types
Funder
Year
Limited By:
Author = Coughlan, Joseph;
33 items found
Sort by
Title
Author
Item type
Date
Institution
Peer review status
Language
Order
Ascending
Descending
25
50
100
per page
1
2
Bibtex
CSV
EndNote
RefWorks
RIS
XML
Displaying Results 1 - 25 of 33 on page 1 of 2
Marked
Mark
Airline Overbooking in the Multi-Class Case
(1999)
Coughlan, Joseph
Airline Overbooking in the Multi-Class Case
(1999)
Coughlan, Joseph
Abstract:
This paper presents an airline overbooking model at a class level for one servcie compartment-cabin. Class level demand data i sused to determine the number of bookings that can be taken for each class. The model is optimised through the use of mulit-dimentsional search routines. The control level model developed is tested with data supplied by Ireland's national airline, Aer Lingus. The model shows a significant improvement over previous methods employed by Aer Lingus and was subsequently adopted by the airline.
https://arrow.dit.ie/buschacart/6
Marked
Mark
An Exploration of the Effects of the Servicescape on Customer and Employee Responses in a Grocery Retail Context
(2013)
Kearney, Treasa; Coughlan, Joseph; Kennedy, Aileen
An Exploration of the Effects of the Servicescape on Customer and Employee Responses in a Grocery Retail Context
(2013)
Kearney, Treasa; Coughlan, Joseph; Kennedy, Aileen
Abstract:
This research investigates the impact of the servicescape on the responses of both the customer and the employee within a retail grocery setting and is exploratory in nature. The paper has its theoretical underpinning in servicescape theory (Bitner, 1992; Homburg and Stock, 2004), physical work environment literature (Davis, 1984; Kuenzi and Schminke, 2009) and the Service Profit Chain (SPC) (Heskett et al., 1994). Interviews with grocery retail store managers were carried out to contextualise the paper though the main research instrument is a large-scale survey of customers and employees. The findings suggest that almost 50 per cent of customer satisfaction is explained by the dimensions of service employee quality and this has important implications for retail managers. The findings also highlight that employee servicescape factors affect employee satisfaction, which in turn impacts employee loyalty. These, alongside other key findings, are presented and discussed. Directions for ...
http://mural.maynoothuniversity.ie/6587/
Marked
Mark
An Exploration of the Effects of the Servicescape on Customer and Employee Responses in a Grocery Retail Context
(2012)
Kearney, Treasa; Coughlan, Joseph; Kennedy, Aileen
An Exploration of the Effects of the Servicescape on Customer and Employee Responses in a Grocery Retail Context
(2012)
Kearney, Treasa; Coughlan, Joseph; Kennedy, Aileen
Abstract:
This research investigates the impact of the servicescape on the responses of both the customer and the employee within a retail grocery setting and is exploratory in nature. The paper has its theoretical underpinning in servicescape theory (Bitner, 1992; Homburg and Stock, 2004), physical work environment literature (Davis, 1984; Kuenzi and Schminke, 2009) and the Service Profi t Chain (SPC) (Heskett et al., 1994). Interviews with grocery retail store managers were carried out to contextualise the paper though the main research instrument is a large-scale survey of customers and employees. The fi ndings suggest that almost 50 per cent of customer satisfaction is explained by the dimensions of service employee quality and this has important implications for retail managers. The fi ndings also highlight that employee servicescape factors affect employee satisfaction, which in turn impacts employee loyalty. These, alongside other key fi ndings, are presented and discussed. Directions ...
https://arrow.dit.ie/buschacart/16
Marked
Mark
Brent crude oil prices volatility during major crises
(2019)
Zavadska, Miroslava; Morales, Lucia; Coughlan, Joseph
Brent crude oil prices volatility during major crises
(2019)
Zavadska, Miroslava; Morales, Lucia; Coughlan, Joseph
Abstract:
Volatility patterns in Brent crude oil spot and futures prices are examined during four major crises that significantly affected the oil markets: the First Gulf war 1990/91; the Asian Financial crisis 1997/98; the US terrorist attack 2001; and the Global Financial crisis 2008/9. The selected crises arose due to different triggers having diverse implications for oil market participants. The outcomes reveal higher levels of volatility during crises that was directly associated with oil supply/demand disruptions and higher volatility persistence during financial/economic crises, indicating that volatility persistence is a key issue when uncertainty is derived from global economic and financial instability.
http://mural.maynoothuniversity.ie/11265/
Marked
Mark
Business Process Change in E-Government Projects: the Case of the Irish land Registry
(2010)
Kennedy, Aileen; Coughlan, Joseph; Kelleher, Carol
Business Process Change in E-Government Projects: the Case of the Irish land Registry
(2010)
Kennedy, Aileen; Coughlan, Joseph; Kelleher, Carol
Abstract:
This research investigates one of the first e-Government services launched as part of Ireland’s Information Society programme, the Irish Land Registry’s implementation of their award winning Electronic Access (EAS) project. In-depth enquiries into how public sector organisations manage IT-enabled transformations have remained relatively limited and this case contributes to this emerging body of literature. The analysis highlights that the implementation of e-Government initiatives beyond basic service levels necessitates business process change in order to reap rewards. This study fulfils an identified need for research in Business Process Change (BPC) in the implementation of e-Government initiatives. In this way the research attempts to add to, and complement, the existing pool of studies exploring e-Government induced change. The conclusions from the research stress the importance of planning for process change and the support of top management in the achievement of the efficienc...
https://arrow.dit.ie/buschacart/15
Marked
Mark
Buy4Now: Ireland's Online Shopping Centre
(2005)
Coughlan, Joseph; Kennedy, Aileen
Buy4Now: Ireland's Online Shopping Centre
(2005)
Coughlan, Joseph; Kennedy, Aileen
Abstract:
In February 2004 the CEO of Buy4Now, Ali Murdoch, finds himself in the enviable position of having several growth avenues and opportunities for company expansion to pursue. Domestically, he has issues such as customer acquisition and retention, new processes such as Central Checkout technology, growth in the adoption of broadband technology, the addition of new partners to the portal and the management and growth of advertising revenue demand attention. Recruiting additional staff is also on the agenda for 2004 across several functional areas.
https://arrow.dit.ie/buschmarcas/14
Marked
Mark
Clarifying the Ambiguities between the Servicescape and Service Quality: A Field Study
(2009)
Hooper, Daire; Coughlan, Joseph; Mullen, Michael R.
Clarifying the Ambiguities between the Servicescape and Service Quality: A Field Study
(2009)
Hooper, Daire; Coughlan, Joseph; Mullen, Michael R.
Abstract:
Service quality is commonly described as a multi-dimensional concept under which a range of dimensions are subsumed. The number of these dimensions can vary widely with no consensus as to what should be considered as a service quality sub-construct. The American stream of thought has drawn heavily on Parasuraman (1991; 1985; 1988) and his colleagues’ SERVQUAL model which consists of five key dimensions. While replications of the dimensional structure have proven difficult (Babakus and Boller 1992; Cronin and Taylor 1992; Finn and Lamb 1991; Gagliano and Hathcote 1994) the tangibles dimension has appeared repeatedly in service quality studies and almost always is found to be highly independent of the remaining factors. The continued inclusion of tangible cues in service quality studies implicitly reflects the importance that is placed on this dimension by researchers. In fact, tangible cues, also known as servicescapes, have developed their own unique body of knowledge within which v...
https://arrow.dit.ie/buschmancon/37
Marked
Mark
Developing Subsidiary Contribution to the MNC-Subsidiary Entrepreneurship and Strategy Creativity
(2010)
Sharkey Scott, Pamela; Patrick, Gibbons; Coughlan, Joseph
Developing Subsidiary Contribution to the MNC-Subsidiary Entrepreneurship and Strategy Creativity
(2010)
Sharkey Scott, Pamela; Patrick, Gibbons; Coughlan, Joseph
Abstract:
Despite its theoretical and managerial significance, subsidiary entrepreneurship and its effects 15 on subsidiary contribution remain underexplored in the literature.We propose that subsidiary 16 entrepreneurship encourages more creative strategic responses to escalating environmental 17 change. We explore the direct and mediating effects of subsidiary entrepreneurship on 18 subsidiary contribution to the MNC, particularly subsidiary strategy creativity. We use 19 structural equation modelling to test our propositions on data generated from surveying the 20 population of Irish subsidiaries of foreign MNCs, and find strong support for our theoretical 21 predictions. The managerial implications of subsidiary entrepreneurship in generating creative 22 strategy, prompting strategic initiatives and improving performance are discussed.
https://arrow.dit.ie/buschacart/8
Marked
Mark
Developing subsidiary contribution to the MNC—Subsidiary entrepreneurship and strategy creativity
(2010)
Scott, Pamela; Gibbons, Patrick; Coughlan, Joseph
Developing subsidiary contribution to the MNC—Subsidiary entrepreneurship and strategy creativity
(2010)
Scott, Pamela; Gibbons, Patrick; Coughlan, Joseph
Abstract:
Despite its theoretical and managerial significance, subsidiary entrepreneurship and its effects on subsidiary contribution remain underexplored in the literature. We propose that subsidiary entrepreneurship encourages more creative strategic responses to escalating environmental change. We explore the direct and mediating effects of subsidiary entrepreneurship on subsidiary contribution to the MNC, particularly subsidiary strategy creativity. We use structural equation modelling to test our propositions on data generated from surveying the population of Irish subsidiaries of foreign MNCs, and find strong support for our theoretical predictions. The managerial implications of subsidiary entrepreneurship in generating creative strategy, prompting strategic initiatives and improving performance are discussed.
http://mural.maynoothuniversity.ie/6589/
Marked
Mark
Developing Subsidiary Contribution to the MNC:Subsidiary Entrepreneurship and Strategy Creativity
(2009)
Sharkey Scott, Pamela; Gibbons, P. T., Prof; Coughlan, Joseph
Developing Subsidiary Contribution to the MNC:Subsidiary Entrepreneurship and Strategy Creativity
(2009)
Sharkey Scott, Pamela; Gibbons, P. T., Prof; Coughlan, Joseph
Abstract:
Despite its theoretical and managerial significance, subsidiary entrepreneurship and its effects on subsidiary contribution remain underexplored in the literature. We propose that subsidiary entrepreneurship encourages more creative strategic responses to escalating environmental change. We explore the direct and mediating effects of subsidiary entrepreneurship on subsidiary contribution to the MNC, particularly subsidiary strategy creativity. We use structural equation modelling to test our propositions on data generated from surveying the population of Irish subsidiaries of foreign MNCs, and find strong support for our theoretical predictions. The managerial implications of subsidiary entrepreneurship in generating creative strategy, prompting strategic initiatives and improving performance are discussed.
https://arrow.dit.ie/buschmancon/20
Marked
Mark
Do Different Iindustries Report Corporate Social Responsibility Differently?: An Investigation Through the Lens of Stakeholder Theory
(2008)
Sweeney, Lorraine; Coughlan, Joseph
Do Different Iindustries Report Corporate Social Responsibility Differently?: An Investigation Through the Lens of Stakeholder Theory
(2008)
Sweeney, Lorraine; Coughlan, Joseph
Abstract:
The social responsibility of business has become a major issue in recent years and the reporting of such activity is becoming more prevalent. Companies are attuning to the benefits of being seen as socially responsibly and many industries are jumping on the bandwagon of reporting CSR and using different media to communicate their activities in this arena to their stakeholders. This paper considers the content of one type of such communications, the annual report, and looks at how organisations are taking a focused stakeholder view of CSR rather than a wider view as would be expected from the ambiguity of definitions of the concept. Differences in reporting practices were found by an analysis of the annual and CSR reports of 28 FTSE4Good firms focusing on a variety of industries. Findings show that there is a significant difference between how organisations in different industries report on CSR consistent with a stakeholder view of CSR, and that this reporting follows for the most pa...
https://arrow.dit.ie/buschacart/9
Marked
Mark
Do different industries report Corporate Social Responsibility differently? An investigation through the lens of stakeholder theory
(2008)
Sweeney, Lorraine; Coughlan, Joseph
Do different industries report Corporate Social Responsibility differently? An investigation through the lens of stakeholder theory
(2008)
Sweeney, Lorraine; Coughlan, Joseph
Abstract:
The social responsibility of business has become a major issue in recent years and the reporting of such activity is becoming more prevalent. Companies are attuning to the benefits of being seen as socially responsibly and many industries are jumping on the bandwagon of reporting CSR and using different media to communicate their activities in this arena to their stakeholders. This paper considers the content of one type of such communications, the annual report, and looks at how organisations are taking a focused stakeholder view of CSR rather than a wider view as would be expected from the ambiguity of definitions of the concept. Differences in reporting practices were found by an analysis of the annual and CSR reports of 28 FTSE4Good firms focusing on a variety of industries. Findings show that there is a significant difference between how organisations in different industries report on CSR consistent with a stakeholder view of CSR, and that this reporting follows for the most pa...
http://mural.maynoothuniversity.ie/6590/
Marked
Mark
Evaluating Model Fit:a Synthesis of the Structural Equation Modelling Literature
(2008)
Hooper, Daire; Coughlan, Joseph; Mullen, Michael R.
Evaluating Model Fit:a Synthesis of the Structural Equation Modelling Literature
(2008)
Hooper, Daire; Coughlan, Joseph; Mullen, Michael R.
Abstract:
The following paper presents current thinking and research on fit indices for structural equation modelling. The paper presents a selection of fit indices that are widely regarded as the most informative indices available to researchers. As well as outlining each of these indices, guidelines are presented on their use. The paper also provides reporting strategies of these indices and concludes with a discussion on the future of fit indices.
https://arrow.dit.ie/buschmancon/41
Marked
Mark
Factors Affecting Retailer Adoption of the Internet in Ireland
(2007)
Vize, Roisin; Coughlan, Joseph; Kennedy, Aileen
Factors Affecting Retailer Adoption of the Internet in Ireland
(2007)
Vize, Roisin; Coughlan, Joseph; Kennedy, Aileen
Abstract:
To date, most of the commentary on the impact of the Internet on retailing in Ireland has been anecdotal and there is a paucity of academic empirical research examining the factors affecting Internet adoption by retailers in Ireland. The primary aims of this research are to identify the key factors perceived as being influential in determining the resultant level of adoption among traditional retailers in Ireland and to examine the extent and level of its’ adoption in the Irish retail sector. This paper represents the results from an exploratory investigation employing multiple case studies as the first of a two-stage methodology to explore the key factors influencing traditional retailers’ Internet adoption decisions. The findings suggest that retailers’ decisions to adopt online transactional websites were primarily driven by the need to extend product range, increase market access, and satisfy demand for multi-channel shopping. Their ability to increase efficiencies in communicat...
https://arrow.dit.ie/buschmarcon/6
Marked
Mark
Including the customer in efficiency analysis: evidence of a hybrid relational-transactional approach
(2010)
Coughlan, Joseph; Shale, Estelle; Dyson, Robert
Including the customer in efficiency analysis: evidence of a hybrid relational-transactional approach
(2010)
Coughlan, Joseph; Shale, Estelle; Dyson, Robert
Abstract:
Purpose: This paper illustrates the effect of including the customer as a resource in efficiency measurement. Variations in counting the customer illustrate the different impacts on efficiency between a transactional and a relational approach to bank branch marketing. Design/methodology/approach The paper uses Data Envelopment Analysis (DEA) to analyse the efficiency of the branch network under consideration. This technique, while well established in the bank branch efficiency literature, is used here to gain insight into how relationship and transactional paradigms are affecting performance. Findings: Although the average profile of the efficiency scores was similar, the scores of the individual branches differed greatly depending on how customers were counted. Some branches then can be typified as relationship oriented while others as transactions oriented bearing in mind that all branches have both remits. Practical implications: Future research in efficiency measurement sh...
http://mural.maynoothuniversity.ie/6591/
Marked
Mark
Including the Customer in Efficiency Analysis:Evidence of a Hybrid Relational-Transactional Approach
(2010)
Coughlan, Joseph; Shale, Estelle; Dyson, Robert
Including the Customer in Efficiency Analysis:Evidence of a Hybrid Relational-Transactional Approach
(2010)
Coughlan, Joseph; Shale, Estelle; Dyson, Robert
Abstract:
Purpose This paper illustrates the effect of including the customer as a resource in efficiency measurement. Variations in counting the customer illustrate the different impacts on efficiency between a transactional and a relational approach to bank branch marketing. Design/methodology/approach The paper uses Data Envelopment Analysis (DEA) to analyse the efficiency of the branch network under consideration. This technique, while well established in the bank branch efficiency literature, is used here to gain insight into how relationship and transactional paradigms are affecting performance. Findings Although the average profile of the efficiency scores was similar, the scores of the individual branches differed greatly depending on how customers were counted. Some branches then can be typified as relationship oriented while others as transactions oriented bearing in mind that all branches have both remits. Practical implications Future research in efficiency measurement should incl...
https://arrow.dit.ie/buschacart/7
Marked
Mark
Investigating the effects of shyness and sociability on customer impulse buying tendencies
(2016)
Dhaundiyal, Mayank; Coughlan, Joseph
Investigating the effects of shyness and sociability on customer impulse buying tendencies
(2016)
Dhaundiyal, Mayank; Coughlan, Joseph
Abstract:
Purpose – The effect of personality traits on impulse purchase is not well understood. The purpose of this paper is to investigate how two such traits, shyness and sociability, impact on impulse buying tendency. Understanding drivers of impulse purchase, a significant source of retail sales, is important to succeed in the challenging environment that store-based retailers face. Design/methodology/approach – A customer intercept approach was taken to collect 194 responses from two locations in a busy city centre shopping street in Dublin, Ireland, and the hypotheses were tested using covariance-based structural equation modelling. Findings – Sociability has a significant positive effect on both affective and cognitive impulse buying tendencies whereas shyness has a positive effect on cognitive impulse buying tendencies only. Age was found to be a significant moderator of these effects. Research limitations/implications – This study uses an in vivo street-intercept approach and hence ...
http://mural.maynoothuniversity.ie/11266/
Marked
Mark
Investigating the effects of shyness and sociability on customer impulse buying tendencies: The moderating effect of age and gender
(2016)
Dhaundiyal, Mayank; Coughlan, Joseph
Investigating the effects of shyness and sociability on customer impulse buying tendencies: The moderating effect of age and gender
(2016)
Dhaundiyal, Mayank; Coughlan, Joseph
Abstract:
Purpose The effect of personality traits on impulse purchase is not well understood. The purpose of this paper is to investigate how two such traits, shyness and sociability, impact on impulse buying tendency. Understanding drivers of impulse purchase, a significant source of retail sales, is important to succeed in the challenging environment that store-based retailers face. Design/methodology/approach A customer intercept approach was taken to collect 194 responses from two locations in a busy city centre shopping street in Dublin, Ireland, and the hypotheses were tested using covariance-based structural equation modelling. Findings Sociability has a significant positive effect on both affective and cognitive impulse buying tendencies whereas shyness has a positive effect on cognitive impulse buying tendencies only. Age was found to be a significant moderator of these effects. Research limitations/implications This study uses an in vivo street-intercept approach and hence the ...
http://mural.maynoothuniversity.ie/12084/
Marked
Mark
Investigating the Factors Impacting Retailers Evaluations of Web Solution Providers
(2009)
Vize, Roisin; Kennedy, Aileen; Coughlan, Joseph; Ellis-Chadwick, Fiona
Investigating the Factors Impacting Retailers Evaluations of Web Solution Providers
(2009)
Vize, Roisin; Kennedy, Aileen; Coughlan, Joseph; Ellis-Chadwick, Fiona
Abstract:
Relationship marketing has emerged as a central tenet in the B2B literature (Athanasopoulou, 2009). Research indicates that firms will be more successful if they build long term, mutually supportive relationships with their business customers (Rauyruen and Miller, 2007). Retailers are responding to ever increasing competitive challenges by building collaborative relationships with customers, suppliers and service providers. Increasingly SME retailers have been adopting third party web services to help them leverage the technical expertise and knowledge required to become more strategic in their e-business ventures (Ray and Ray, 2006). Such arrangements rely on relational exchange characterized by high levels of trust and commitment (Dwyer et al., 1997; Morgan and Hunt, 1994). The exploratory empirical research undertaken at this stage of study addresses this research deficiency and identifies key factors that impact retailers appraisal of and loyalty towards third party web solut...
https://arrow.dit.ie/buschmarcon/7
Marked
Mark
Modeling the Retail Servicescape: a Second Order Factor Solution
(2011)
Hooper, Daire; Coughlan, Joseph
Modeling the Retail Servicescape: a Second Order Factor Solution
(2011)
Hooper, Daire; Coughlan, Joseph
https://arrow.dit.ie/buschmancon/45
Marked
Mark
Online shopping portals: an option for traditional retailers?
(2006)
Kennedy, Aileen; Coughlan, Joseph
Online shopping portals: an option for traditional retailers?
(2006)
Kennedy, Aileen; Coughlan, Joseph
Abstract:
Purpose – The purpose of the paper is to examine the benefits delivered to traditional retailers from using shopping portals as their entry mechanism to the online trading environment. The paper also aims to highlight the possible drawbacks inherent in such an approach. Design/methodology/approach – A case study approach was used with an online portal, combining documentary analysis and semi-structured interviews, using a team-based interviewing approach. This facilitated the development of a multi-layered picture of the organisation. Findings – Using a shopping portal delivers several benefits to traditional retailers in terms of marketing synergies, site traffic generation, access to web site management and fulfilment services, and the ability to offer customers a multi-channel retailing experience. Drawbacks may include partner interdependence and turnover, restricted organisational learning and restricted delivery capabilities. Practical implications – Highlighting the benefits ...
http://mural.maynoothuniversity.ie/6592/
Marked
Mark
Servicescapes: A Review of Contemporary Empirical Research
(2007)
Kearney, Treasa; Kennedy, Aileen; Coughlan, Joseph
Servicescapes: A Review of Contemporary Empirical Research
(2007)
Kearney, Treasa; Kennedy, Aileen; Coughlan, Joseph
Abstract:
This paper reviews forty three extant contemporary empirical servicescape studies conducted in the area. The review is limited to articles which focus on the servicescape as defined by Bitner (1992) and Mehrabian and Russell (1974) Pleasure, Arousal and Dominance (PAD) dimensions from environmental psychology. The publication time frame covers the period from 1980 to 2007. The review observes key patterns and trends within the literature. The content was analysed on the basis of issues such as research variables, methodological approaches, sampling methods, research origin and the theoretical frameworks underpinning the research. The analysis highlights gaps and further research directions that could be taken. These research opportunities include the expansion of research sites to address the paucity of European research which has been fragmentary in nature to date while simultaneously reflecting on the research design and implementation issues highlighted.
https://arrow.dit.ie/buschmarcon/4
Marked
Mark
Structural Equation Modelling: Guidelines for Determining Model Fit
(2008)
Hooper, Daire; Coughlan, Joseph; Mullen, Michael R.
Structural Equation Modelling: Guidelines for Determining Model Fit
(2008)
Hooper, Daire; Coughlan, Joseph; Mullen, Michael R.
Abstract:
The following paper presents current thinking and research on fit indices for structural equation modelling. The paper presents a selection of fit indices that are widely regarded as the most informative indices available to researchers. As well as outlining each of these indices, guidelines are presented on their use. The paper also provides reporting strategies of these indices and concludes with a discussion on the future of fit indices.
http://mural.maynoothuniversity.ie/6596/
Marked
Mark
Structural Equation Modelling: Guidelines for Determining Model Fit
(2008)
Hooper, Daire; Coughlan, Joseph; Mullen, Michael
Structural Equation Modelling: Guidelines for Determining Model Fit
(2008)
Hooper, Daire; Coughlan, Joseph; Mullen, Michael
Abstract:
The following paper presents current thinking and research on fit indices for structural equation modelling. The paper presents a selection of fit indices that are widely regarded as the most informative indices available to researchers. As well as outlining each of these indices, guidelines are presented on their use. The paper also provides reporting strategies of these indices and concludes with a discussion on the future of fit indices.
https://arrow.dit.ie/buschmanart/2
Marked
Mark
Technology Readiness in a B2B online retail context: An examination of antecedents and outcomes
(2012)
Vize, Roisin; Coughlan, Joseph; Kennedy, Aileen; Ellis-Chadwick, Fiona
Technology Readiness in a B2B online retail context: An examination of antecedents and outcomes
(2012)
Vize, Roisin; Coughlan, Joseph; Kennedy, Aileen; Ellis-Chadwick, Fiona
Abstract:
This paper develops and empirically tests a model that examines the role of Technology Readiness (TR) in the Business-to-Business (B2B) context. It examines how the antecedents of TR affect the construct, and how the construct affects evaluations of a complex credence based B2B service. The research investigates how the retailers’ TR impacts their evaluation of web solution service providers (WSSPs). It responds to previous research calls by extending the TR construct from the business-to-consumer (B2C) perspective that is traditional in the extant literature into the B2B domain. The key findings of a survey conducted with 133 firms in the retail industry are that TR is an important contributor to the eventual achievement of service quality and satisfaction. The key contributions of this study are; first it develops and validates a measure of TR in a B2B context; second it investigates the antecedents of TR in this domain, demonstrating the impact of past inexperience, industry trus...
http://mural.maynoothuniversity.ie/6593/
Displaying Results 1 - 25 of 33 on page 1 of 2
1
2
Bibtex
CSV
EndNote
RefWorks
RIS
XML
Institution
Dublin Institute of Technology (20)
Maynooth University (13)
Item Type
Conference item (10)
Journal article (22)
Other (1)
Peer Review Status
Peer-reviewed (13)
Unknown (20)
Year
2019 (1)
2018 (2)
2016 (2)
2013 (4)
2012 (2)
2011 (1)
2010 (5)
2009 (5)
2008 (5)
2007 (3)
2006 (1)
2005 (1)
1999 (1)
built by Enovation Solutions