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Author = Tawbi, Samar;
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Displaying Results 1 - 2 of 2 on page 1 of 1
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A framework for customizing public services
(2011)
Haque, Rafiqul; Richardson, Ita; Whelan, Eoin; Taher, Yehia; Van den Heuvel, Willem-Jan...
A framework for customizing public services
(2011)
Haque, Rafiqul; Richardson, Ita; Whelan, Eoin; Taher, Yehia; Van den Heuvel, Willem-Jan; Tawbi, Samar
Abstract:
Processes are the main constituents of public services and as such demand correct and complete execution. Increasingly however, governments feel the pressuring need to deliver public services more quickly and personalized to the needs of local communities or citizens. This not only jeopardizes their quality but also requires them to form teams that combine deep technical and programming knowledge with business experts. It is the aim of this research project to deliver a framework that allows non IT-experts to customize prefabricated and generic processes by parameterizing them. This customization revolves around reference guidelines that accommodate multiple-viewpoints in a consistent manner.
http://hdl.handle.net/10344/2298
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Towards a framework for customizing the views of reusable public service processes
(2011)
Haque, Rafiqul; Taher, Yehia; Richardson, Ita; Whelan, Eoin; Van den Heuvel, Willem-Jan...
Towards a framework for customizing the views of reusable public service processes
(2011)
Haque, Rafiqul; Taher, Yehia; Richardson, Ita; Whelan, Eoin; Van den Heuvel, Willem-Jan; Tawbi, Samar
Abstract:
Processes are the primary constituents of public services and as such demand the completeness to achieve the goal of services. Ensuring the completeness of processes is a challenging task because, in recent days, they entail multiple views stemming from distinctive fields. It requires forming teams that combine deep technical and programming knowledge with business experts. These teams of experts are enormously expensive. Besides, increasingly, the public service organizations realize the need to deliver public services more quickly and personalized to the requirements of local communities or citizens. The service organizations may achieve rapid delivery of services either by hiring a team of experts or by using a solution that underpins the local (human) resources that are non IT-experts to customize the reusable processes that encapsulate services. The former is not an ideal option for many public service organizations owing to the cost. In case of latter, unfortunately, there is ...
http://hdl.handle.net/10344/1732
Displaying Results 1 - 2 of 2 on page 1 of 1
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