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Displaying Results 26 - 36 of 36 on page 2 of 2

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Managing talent in knowledge-intensive settings (2010)

Whelan, Eoin; Collings, D.; Donnellan, Brian

Managing talent in knowledge-intensive settings (2010)

Whelan, Eoin; Collings, D.; Donnellan, Brian

Abstract:

Purpose – This paper seeks to explore the processes and channels through which valuable knowledge from outside the firm reaches those employees who can exploit that knowledge for innovative purposes. It seeks to identify the specific talents exhibited by the key individuals involved in facilitating these important knowledge flows. It also aims to detail the interventions which management can adopt to harness knowledge flow talents. Design/methodology/approach – The methodology used was a single case study of a medical devices R&D group, incorporating social network analysis and semi-structured interviews. Findings – It was found that it is now rare for a single individual to possess all the talents necessary to effectively acquire and disseminate external knowledge. Owing to the prevalence of information and communication technologies, a small number of uniquely skilled individuals specialize in acquiring valuable external knowledge, while an altogether different set of individu...

http://mural.maynoothuniversity.ie/10817/

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Modelling business transactions across service supply chain networks (2011)

Carroll, Noel; Haque, Rafiqul; Richardson, Ita; Whelan, Eoin

Modelling business transactions across service supply chain networks (2011)

Carroll, Noel; Haque, Rafiqul; Richardson, Ita; Whelan, Eoin

Abstract:

This paper is concerned with understanding the complex nature of service network environments with particular attention on exploring business transactions across supply chains. Although business transactions have been traditionally well documented throughout literature, what becomes apparent is that these approaches fail to capture the dynamic complexity of modern service supply chains. To address the problem, this paper introduces a method to model supply chain behaviour which is of particular interest at the network design time and offers a conceptual view of extracting network analysis and process metrics. We introduce a business transaction language (BTL) to gain insight into the business transactions while we also explore the application of social network analysis (SNA) to model the dynamism of service networks. In doing so, the research sets out to generate greater service network intelligence and extend the service network ontology while visualising the transactional interact...

http://hdl.handle.net/10344/1701

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Service science: an actor-network theory approach (2012)

Carroll, Noel; Richardson, Ita; Whelan, Eoin

Service science: an actor-network theory approach (2012)

Carroll, Noel; Richardson, Ita; Whelan, Eoin

Abstract:

Service comprise of socio-technical (human and technological) factors which exchange various resources and competencies. Service networks are used to transfer resources and competencies, yet they remain an underexplored and ‘invisible’ infrastructure. Service networks become increasingly complex when technology is implemented to execute specific service processes. This ultimately adds to the complexity of a service environment, making it one of the most difficult environments to examine and manage. In addition, although the emerging paradigm of ‘Service Science’ calls for more theoretical focus on understanding complex service systems, few efforts have surfaced which apply a new theoretical lens on understanding the underlying trajectories of socio-technical dynamics within a service system. This paper presents a literature review on Actor-Network Theory (ANT) and discusses how it may be employed to examine the socio-technical nature of service networks. ANT offers a rich vocabulary...

http://hdl.handle.net/10344/2579

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Service science: exploring complex agile service networks through organisational network analysis (2012)

Carroll, Noel; Richardson, Ita; Whelan, Eoin

Service science: exploring complex agile service networks through organisational network analysis (2012)

Carroll, Noel; Richardson, Ita; Whelan, Eoin

Abstract:

The discipline of service science encourages the need to develop alternative and more scientific approaches to conceptualise modern service network environments. This chapter identifies the opportunity to apply organisational network analysis (ONA) as a novel approach to model agile service interaction. ONA also supports the visualisation of a service infrastructure which sustains agile practice. The objective of this chapter is to demonstrate how the concept of agile service network (ASN) may be examined through an unconventional method to model service operations. ONA demonstrates the exchange of resources and competencies through an ASN infrastructure. Ultimately, this chapter provides a platform to develop an audit framework with associated metrics borrowed from ONA. ONA concepts offer a new analytical approach towards ASN (for example, structural, composition, behavioural, and functional). This has a significant theoretical contribution for software engineering performance.

http://hdl.handle.net/10344/2581

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Service science: introducing service networks performance analytics (2011)

Carroll, Noel; Richardson, Ita; Whelan, Eoin

Service science: introducing service networks performance analytics (2011)

Carroll, Noel; Richardson, Ita; Whelan, Eoin

Abstract:

Although services are delivered across dispersed complex service eco-systems, monitoring performance becomes a difficult task. This paper explores a number of areas to support the development of service performance analytics within the discipline of service science. The paper provides a comprehensive account for the need to introduce modelling techniques to address the significant research void and explains how actor network theory (ANT) can be introduced as one of the core theories to examine service operations and performance. ANT sets out to develop an understanding on both how and why networks exist and to understand processes co-creation between human and non-human actors. By examining performance, this paper draws our attention towards the need to formulate methods to examine service network key performance indicators and the need to model service interaction, structure, and behaviour which impact on performance and consequently on service evolution.

http://hdl.handle.net/10344/1702

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The discovery of agile service networks through the use of social network analysis (2010)

Carroll, Noel; Whelan, Eoin; Richardson, Ita

The discovery of agile service networks through the use of social network analysis (2010)

Carroll, Noel; Whelan, Eoin; Richardson, Ita

Abstract:

There is a need to address the significant gap in our ability to measure and monitor the Key Performance Indicators (KPIs) across service networks. The unprecedented growth in service-based business processes over a short period of time has underscored the need for understanding the mechanisms and theorising the business models and business process management adopted across many organisations today. This research presents a survey of the literature and argues that the inability of current Business Process Management (BPM) techniques to visualise and monitor web-enabled business processes prevents us from transforming information on network activity and infrastructures. This inhibits managers in anticipating change and adapting to more agile business practices in service science. Thus, this research-in-progress sets out to propose the need to develop a framework to enhance a manager's ability to monitor key performance indicators (KPIs) while improving business process restructu...

http://hdl.handle.net/10344/715

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The real story behind big data (2018)

Conboy, Kieran; Whelan, Eoin; Morris, Seán

The real story behind big data (2018)

Conboy, Kieran; Whelan, Eoin; Morris, Seán

Abstract:

Thanks to the promise of business analytics, seeing data as the new oil is all the rage these days, which is why something like 85 per cent of Fortune 500 companies are investing in big data initiatives. As The Economist recently put it, “Data are to this century what oil was to the last one: a driver of growth and change.” But as The Economist also noted, successfully mining data really isn’t like extracting, refining, valuing, and trading any previous resource because it “changes the rules for markets and it demands new approaches from regulators.” It also requires deeper thought from users, which is why, despite the exponential growth and interest in business analytics, there are big question marks over the extent to which organizations actually realize value from analytics.

http://hdl.handle.net/10379/7236

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Towards a framework for customizing the views of reusable public service processes (2011)

Haque, Rafiqul; Taher, Yehia; Richardson, Ita; Whelan, Eoin; Van den Heuvel, Willem-Jan...

Towards a framework for customizing the views of reusable public service processes (2011)

Haque, Rafiqul; Taher, Yehia; Richardson, Ita; Whelan, Eoin; Van den Heuvel, Willem-Jan; Tawbi, Samar

Abstract:

Processes are the primary constituents of public services and as such demand the completeness to achieve the goal of services. Ensuring the completeness of processes is a challenging task because, in recent days, they entail multiple views stemming from distinctive fields. It requires forming teams that combine deep technical and programming knowledge with business experts. These teams of experts are enormously expensive. Besides, increasingly, the public service organizations realize the need to deliver public services more quickly and personalized to the requirements of local communities or citizens. The service organizations may achieve rapid delivery of services either by hiring a team of experts or by using a solution that underpins the local (human) resources that are non IT-experts to customize the reusable processes that encapsulate services. The former is not an ideal option for many public service organizations owing to the cost. In case of latter, unfortunately, there is ...

http://hdl.handle.net/10344/1732

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Towards an innovation-based view of the firm (2011)

Costello, Gabriel J.; Conboy, Kieran; Donnellan, Brian; Golden, William; Whelan, Eoin

Towards an innovation-based view of the firm (2011)

Costello, Gabriel J.; Conboy, Kieran; Donnellan, Brian; Golden, William; Whelan, Eoin

Abstract:

The central thesis of this paper is that the resource-based view of the firm and the knowledge based view of the firm require updating to an innovation-based view. This novel hypothesis of the firm is informed by a review of relevant literature and an empirical study of innovation management. The ICT revolution has a major impact on business and society resulting in an opening of the firm’s boundaries and increasing the digitalization of organizations. We utilize a grounded theory approach to the case study based in the Irish subsidiary of a multi-national corporation where innovation emerged as a key differentiator. Five empirical indicators of a firm’s propensity to harness innovation in order to generate sustained competitive advantage are proposed: management of paradox, degree of openness, the dilemma of initiation and implementation, non-technological nature and technological nature. The paper contributes to advancing theory by advocating and developing an innovation-based vie...

http://hdl.handle.net/10759/582550

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Understanding the value of business process configuration (2010)

Carroll, Noel; Whelan, Eoin; Richardson, Ita

Understanding the value of business process configuration (2010)

Carroll, Noel; Whelan, Eoin; Richardson, Ita

Abstract:

In order to deliver effective services, providers are being advised to 'innovate' their service delivery systems. Innovation in this context often refers to technology, technique or restructuring improvements. However, the difficulty is that in the modern organisation, service delivery is dispersed across a complex network of numerous departments and units. There are greater pressures on organisational service systems to deliver a higher quality and more efficient service. Management must attempt to develop a greater understanding of organisational process and where improvements may be made using business process management (BPM). The network approach ultimately makes service innovations more difficult to implement. Thus, the purpose of this study is to investigate how service innovation is managed across a service network. Specifically, we examine the effectiveness of a technique called 'social network analysis' (SNA) in extending business process management to ...

http://hdl.handle.net/10344/701

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What drives unverified information sharing and cyberchondria during the COVID-19 pandemic? (2020)

Laato, Samuli; Islam, A. K. M. Najmul; Islam, Muhammad Nazrul; Whelan, Eoin

What drives unverified information sharing and cyberchondria during the COVID-19 pandemic? (2020)

Laato, Samuli; Islam, A. K. M. Najmul; Islam, Muhammad Nazrul; Whelan, Eoin

Abstract:

The World Health Organisation has emphasised that misinformation – spreading rapidly through social media – poses a serious threat to the COVID-19 response. Drawing from theories of health perception and cognitive load, we develop and test a research model hypothesising why people share unverified COVID-19 information through social media. Our findings suggest a person’s trust in online information and perceived information overload are strong predictors of unverified information sharing. Furthermore, these factors, along with a person’s perceived COVID-19 severity and vulnerability influence cyberchondria. Females were significantly more likely to suffer from cyberchondria, with males more likely to share news without verifying its reliability. Our findings suggest that to mitigate the spread of COVID-19 misinformation and cyberchondria, measures should be taken to enhance a healthy scepticism of health news while simultaneously guarding against information overload.
2021-06-07

http://hdl.handle.net/10379/16022

Displaying Results 26 - 36 of 36 on page 2 of 2