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Subject = Retail environment;
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Displaying Results 1 - 2 of 2 on page 1 of 1
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An Exploration of the Effects of the Servicescape on Customer and Employee Responses in a Grocery Retail Context
(2013)
Kearney, Treasa; Coughlan, Joseph; Kennedy, Aileen
An Exploration of the Effects of the Servicescape on Customer and Employee Responses in a Grocery Retail Context
(2013)
Kearney, Treasa; Coughlan, Joseph; Kennedy, Aileen
Abstract:
This research investigates the impact of the servicescape on the responses of both the customer and the employee within a retail grocery setting and is exploratory in nature. The paper has its theoretical underpinning in servicescape theory (Bitner, 1992; Homburg and Stock, 2004), physical work environment literature (Davis, 1984; Kuenzi and Schminke, 2009) and the Service Profit Chain (SPC) (Heskett et al., 1994). Interviews with grocery retail store managers were carried out to contextualise the paper though the main research instrument is a large-scale survey of customers and employees. The findings suggest that almost 50 per cent of customer satisfaction is explained by the dimensions of service employee quality and this has important implications for retail managers. The findings also highlight that employee servicescape factors affect employee satisfaction, which in turn impacts employee loyalty. These, alongside other key findings, are presented and discussed. Directions for ...
http://mural.maynoothuniversity.ie/6587/
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Food for thought: analysing the internal and external school food environment
(2018)
Callaghan, Mary; Molcho, Michal; Nic Gabhainn, Saoirse; Kelly, Colette
Food for thought: analysing the internal and external school food environment
(2018)
Callaghan, Mary; Molcho, Michal; Nic Gabhainn, Saoirse; Kelly, Colette
Abstract:
Purpose - Availability and access to food is a determinant of obesity. The purpose of this paper is to examine food availability within and outside of post-primary schools in Ireland. Design/methodology/approach - Data on the internal school food environment were collected from 63 post-primary schools using questionnaires. The external school food environment for these 63 schools was assessed by mapping food businesses within 1 km of schools, using a Geographic Information System (GIS). Food businesses were categorised based on type of food sold. Findings - A total of 68.3 per cent of schools had a canteen, 52.5 per cent had a small food shop and 37.1 per cent had a vending machine. A total of 32.7 per cent of schools reported selling chips (French fries) in their canteen while 44.2 per cent of schools reported selling energy-dense nutrient-poor foods in their school shop. Of the schools surveyed, there was an average of 3.89 coffee shops and sandwich bars, 3.65 full service restaur...
http://hdl.handle.net/10379/10657
Displaying Results 1 - 2 of 2 on page 1 of 1
Bibtex
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Institution
Maynooth University (1)
NUI Galway (1)
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Peer-reviewed (1)
Unknown (1)
Year
2018 (1)
2013 (1)
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