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Renal dialysis services in the Eastern Regional Health Authority: a review of patient satisfaction across hospitals
Rundle, Kay; Keegan, Orla; McGee, Hannah
This report was commissioned by the Eastern Regional Health Authority and conducted by the Health Services Research Centre (HSRC) at the Department of Psychology, Royal College of Surgeons in Ireland. Recent changes to the health services have initiated a consumer-oriented approach to health care. The current national health strategy in Ireland “Quality and fairness: a health service for you” emphasises the principles of equity and fairness, a peoplecentred service, clear accountability and quality of care (Department of Health and Children, 2001). A consequence of these changes is the consideration of patient views of their health care, and this is often evaluated in the form of patient satisfaction studies. There is a growing realisation that patient input can give a greater understanding of the quality of services and how best to improve them.
Keyword(s): Renal Dialysis; Patient Satisfaction; Psychology
Publication Date:
2003
Type: Report
Peer-Reviewed: No
Institution: Royal College of Surgeons in Ireland
Citation(s): Rundle K, Keegan O, McGee H. Renal Dialysis Services in the Eastern Regional Health Authority. A review of patient satisfaction across hospitals. Conducted by the Health Services Research Centre, epartment of Psychology, Royal College of Surgeons in Ireland on behalf of the Eastern egional Health Authority. April, 2003
File Format(s): application/pdf
Related Link(s): http://epubs.rcsi.ie/psycholrep/7
First Indexed: 2015-07-31 15:35:20 Last Updated: 2018-02-13 07:22:25