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A simulation based supply partner selection decision support tool for service provision in Dell.
Byrne, P.J.; Blake, Paul; Heavey, Cathal; Liston, Paul
Partner selection is an important aspect of all outsourcing processes. Traditional partner selection, typically involves steps to determine the criteria for outsourcing, followed by a qualification of potential suppliers and concluding with a final selection of partner(s). Reverse auctions (RAs) have widely been used for partner selection in recent times. However, RAs, although proven successful in initial price reduction strategies for product and service provision, can suffer from reduced effectiveness as the number of executions increases. This paper illustrates Dell’s experience of such diminishing returns for its outsourced after sales product repair service and presents the development, of a new partner selection methodology which incorporates a new process improvement stage to be executed in combination with the final selection phase. This new methodology is underpinned by the development of a computer based simulation supply partner selection decision support tool for service provision. The paper highlights the significant additional cost saving benefits achievable and improvement in service through the use of advanced simulation based decision supports.
Keyword(s): Management; Enhanced computer based supplier selection; Optimized service support
Publication Date:
2013
Type: Journal article
Peer-Reviewed: Yes
Language(s): English
Institution: Dublin City University
Citation(s): Byrne, P.J. and Blake, Paul and Heavey, Cathal and Liston, Paul (2013) A simulation based supply partner selection decision support tool for service provision in Dell. Computers and Industrial Engineering, 64 (4). pp. 1033-1044. ISSN 0360-8352
Publisher(s): Elsevier
File Format(s): application/pdf
Related Link(s): http://doras.dcu.ie/20869/2/CIE_2013_-_Partner_Selection_Dell.pdf
First Indexed: 2015-10-15 05:05:08 Last Updated: 2018-05-25 06:07:19