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Measuring the patient’s experience of hospital services: hospital inpatient survey 2010
Irish Society for Quality and Safety in Healthcare; University of Ulster
The ISQSH inpatient survey initiative was established to investigate and report upon patients’ perceptions of the quality of care and service they received during their hospital stay. The ISQSH completed the first Irish national inpatient survey in 2000, the National Patient Perception of the Quality of Healthcare Survey, followed by another successful survey in 2002. Both surveys examined similar dimensions of inpatient quality of care such as: overall impressions, admission procedure, information provision, care and assistance, operations and procedures, medication and pain management, hotel aspects (e.g. room, bed), and discharge procedures. Expanding on the success of these surveys, the Society conducted its third national inpatient survey in 2004. The survey tool used in 2004 was amended for use in 2010 to reflect feedback from: hospitals that had participated previously, stakeholders, an extensive literature review, and tests carried out to determine the validity and reliability of the survey tool
Keyword(s): SURVEY; PATIENT SATISFACTION; QUALITY; SAFETY
Publication Date:
2010
Type: Report
Peer-Reviewed: Unknown
Language(s): English
Institution: Lenus
Publisher(s): Irish Society for Quality & Safety in Healthcare (ISQSH)
Related Link(s): http://www.isqsh.ie/
First Indexed: 2016-04-23 07:01:34 Last Updated: 2017-05-12 07:10:41