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Sensemaking of complex sociotechnical systems: the case of governance dashboards
Vornhagen, Heike; Davis, Brian; Zarrouk, Manel
This research project is concerned with developing a suitable visualization model to depict a complex socio-technical system such as a city. It focuses on governance dashboards as the main starting point as these aim to depict many aspects of a city and, it is argued, already reflect and shape a city in its totality. Governance dashboards however pose a number of challenges and may not be the most suitable visualisation for representing a city. It is proposed to create a visualisation model that would fully capture a city in its complexity whilst being cognisant of allowing users to engage with detail.
Keyword(s): Systems Thinking; Visualization; Human-centered computing; concepts and paradigms; Applied computing; E-government; Multi-criterion optimization and decision-making
Publication Date:
Type: Book chapter
Peer-Reviewed: Yes
Institution: Maynooth University
Citation(s): Vornhagen, Heike and Davis, Brian and Zarrouk, Manel (2018) Sensemaking of complex sociotechnical systems: the case of governance dashboards. In: Publication:dg.o '18: Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age. Association for Computing Machinery (ACM). ISBN 9781450365260
Publisher(s): Association for Computing Machinery (ACM)
File Format(s): other
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First Indexed: 2020-10-08 06:10:52 Last Updated: 2020-10-08 06:10:52