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The Social Media Perception and Reality-Possible Data Quality Deficiencies between Social Media and ERP.
Popescu, Mirona Ana-Maria; Ge, Mouzhi; Helfert, Markus
With the increase of digitalisation, data in social media are often seen as more updated and realistic than the information system representations. Due to the fast changes in the real world and the increasing Big Social media data, there is usually certain misalignment between the social media and information system in the enterprise such as ERP, therefore there can be data deficiencies or data quality problems in the information systems, which is caused by the differences between the external social media and internal information system. In this paper, underpinned by the work of ontological data quality from Wang and Wand 1996, we investigate a set of data quality problems between two representations - Social Media and ERP. We further discuss how ERP system can be improved from the data quality perspective.
Keyword(s): Data Quality; ERP; Social Media; Business Intelligence Solutions
Publication Date:
2019
Type: Book chapter
Peer-Reviewed: Yes
Institution: Maynooth University
Citation(s): Popescu, Mirona Ana-Maria and Ge, Mouzhi and Helfert, Markus (2019) The Social Media Perception and Reality-Possible Data Quality Deficiencies between Social Media and ERP. In: Proceedings of the 20th International Conference on Enterprise Information Systems (ICEIS 2018). SciTePress: Science and Technology Publications, Lda, pp. 198-204. ISBN 9789897582981
Publisher(s): SciTePress: Science and Technology Publications, Lda
File Format(s): other
Related Link(s): http://mural.maynoothuniversity.ie/13438/1/MH_school%20of%20business_the%20social.pdf
First Indexed: 2020-10-10 06:00:21 Last Updated: 2020-10-10 06:00:21