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Modelling business transactions across service supply chain networks
Carroll, Noel; Haque, Rafiqul; Richardson, Ita; Whelan, Eoin
This paper is concerned with understanding the complex nature of service network environments with particular attention on exploring business transactions across supply chains. Although business transactions have been traditionally well documented throughout literature, what becomes apparent is that these approaches fail to capture the dynamic complexity of modern service supply chains. To address the problem, this paper introduces a method to model supply chain behaviour which is of particular interest at the network design time and offers a conceptual view of extracting network analysis and process metrics. We introduce a business transaction language (BTL) to gain insight into the business transactions while we also explore the application of social network analysis (SNA) to model the dynamism of service networks. In doing so, the research sets out to generate greater service network intelligence and extend the service network ontology while visualising the transactional interaction landscape.
Keyword(s): service network; business transactions; business transaction language; social network analysis; supply chain; service infrastructure
Publication Date:
Type: Conference item
Peer-Reviewed: Yes
Language(s): English
Institution: University of Limerick
Funder(s): Science Foundation Ireland
Citation(s): info:eu-repo/grantAgreement/EC/FP7/215483
20th International Conference on Information Systems (ISD2011);08/2011
215483 (S-Cube)
Publisher(s): Springer
First Indexed: 2011-12-15 05:27:14 Last Updated: 2016-11-24 05:32:13