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A framework for customizing public services
Haque, Rafiqul; Richardson, Ita; Whelan, Eoin; Taher, Yehia; Van den Heuvel, Willem-Jan; Tawbi, Samar
Processes are the main constituents of public services and as such demand correct and complete execution. Increasingly however, governments feel the pressuring need to deliver public services more quickly and personalized to the needs of local communities or citizens. This not only jeopardizes their quality but also requires them to form teams that combine deep technical and programming knowledge with business experts. It is the aim of this research project to deliver a framework that allows non IT-experts to customize prefabricated and generic processes by parameterizing them. This customization revolves around reference guidelines that accommodate multiple-viewpoints in a consistent manner.
Keyword(s): process; public sector; reusability; reference guideliens; customization; T-shaped framework
Publication Date:
Type: Journal article
Peer-Reviewed: Yes
Language(s): English
Institution: University of Limerick
Funder(s): Science Foundation Ireland
Citation(s): info:eu-repo/grantAgreement/EC/FP7/215483
International Journal of Information Studies;
Publisher(s): International Journal of Information Studies
First Indexed: 2012-06-28 05:25:08 Last Updated: 2016-02-26 05:27:37