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Consumerism in the health services
O'Sullivan, Tim; Health Services Resource Centre
The aim of this paper is to reflect on the model and language of consumerism, which has grown in importance in recent years, particularly in the health services context. Consumerism in a general sense is here to stay in the health services. Efforts to improve quality or responsiveness to the views and needs of health services users can be seen as one of the most encouraging trends of recent times. 'Consumerism' has grown in a context where there seemed to be little comment by service users on the services they were receiving; still less a sense of participation by them in decision-making about their care and treatment. Consumerism in this wider sense has been very closely linked with 'quality', which is partly about improving responsiveness to the needs of individual service recipients. This paper begins therefore (in Section 2) with an overview of quality and consumer-oriented trends in the Irish health services.
Keyword(s): CONSUMER; HEALTH SERVICES
Publication Date:
1993
Type: Working paper
Peer-Reviewed: Unknown
Language(s): English
Institution: Lenus
Publisher(s): Institute of Public Administration
First Indexed: 2014-04-02 06:20:48 Last Updated: 2017-04-26 07:39:20