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Customer satisfaction survey of Community Welfare Service of the Western Health Board: final report
Community Welfare Service Department of Public Health; Evans, David S.
Key findings of the survey are summarised as follows: • The main assistance given is Rent Supplement (67%) and Supplementary Welfare Allowance (45%) • Once initial contact is made the service is used over a number of years • Only 8% of applicants first found out about the service from the Community Welfare Service leaflet • 38% could have applied for benefit sooner (on average eight months sooner) if they were aware they were entitled to benefit • The majority live less than five miles and take less than 20 minutes to travel to the nearest Community Welfare Office • The average waiting time to see the Community Welfare Officer is 39 minutes • 69% of applicants received all their requests. Only 4% were refused assistance • There is scope for further improvement of waiting room facilities • The service is rated overall as excellent or very good by 67% of applicants The study recommended that consideration be given to the following in delivering the service in the future:
Publication Date:
Type: Report
Peer-Reviewed: Unknown
Language(s): English
Institution: Lenus
Publisher(s): Department of Public Health. HSE West
First Indexed: 2014-04-02 06:22:05 Last Updated: 2017-04-25 18:45:11