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Patient satisfaction with a physiotherapy service: a comparison of satisfaction with outpatient versus GP direct access physiotherapy services at Beaumont Hospital.
Mullan, Edwina; Hayes, Catherine
Direct access physiotherapy services for general practitioners enable GPs to refer patients directly for physiotherapy and therefore to bypass the out patient clinic referral system. The physiotherapy department at Beaumont Hospital set up a limited direct access· service for general practitioners in 1991 on a pilot basis. Access to the service was provided to a randomly selected group of eighteen GPs in the catchment area. An evaluation of the service was carried out by the Physiotherapy Department This included a survey of satisfaction levels with the service among the selected general practitioners. The results of the pilot I showed the impact on workload of having a direct access service, the ensuing benefits to patients and the perception of the service by GPs. The costs of introducing such a scheme for the total GP population in the catchment area of the Hospital were also assessed. In November 1996 the Eastern Health Board GP Unit provided matched funding to expand the service for all GPs in the catchment area. Two dedicated physiotherapists were provided for the expanded service, one funded by the GP Unit and Beaumont Hospital. The Department of Public Health in the Eastern Health Board were asked to assess evaluation requirements. The Department recommended that, as the service had been previously evaluated and an ongoing audit kept evaluation be confined to a patient satisfaction survey. This recommendation was made in keeping with the National Health Strategy emphasis on a consumer oriented health service. The GP Unit made available their research assistant to support the evaluation. A physiotherapy summer student was provided by the hospital to carry out data collection.
Keyword(s): PHYSIOTHERAPY; PATIENT SATISFACTION; HOSPITAL; GENERAL PRACTITIONER
Publication Date:
1998
Type: Report
Peer-Reviewed: Unknown
Language(s): English
Institution: Lenus
Publisher(s): Eastern Health Board. Department of Public Health. GP Unit.
First Indexed: 2014-04-03 06:34:17 Last Updated: 2017-05-11 05:50:16