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Report: evaluation of the patient satisfaction survey of the acute mental health wards
Maruthu, Rajinikanth; MacLiam, Fionnula
Background: Patient satisfaction is one of the barometers that reflect how well a health care system is working. Health care staff awareness about the needs and wants of their patients significantly affect the patients’ satisfaction. Patient satisfaction is defined as ‘a health care recipient’s reaction to salient aspects of the context, process and result of their service experience’ (Pascoe 1983). Over the past decade, research has emerged in the health care field to demonstrate the patient satisfaction is an important strategic asset for hospital quality improvement. The management of Dublin South-East believes that assessing the patient satisfaction will yield the beneficial information and that can be utilized to improve the quality of patient care. Methodology: The overall aim of this study is to assess the patients’ satisfaction with patient care in the acute mental health inpatient wards, Dublin South-East. The objectives were formulated to reveal the percentage of patients satisfied in acute ward-I and acute ward-II. The descriptive analysis is done with the given-aggregated data. The two wards are mainly to treat the patients with acute mental illness and because of this there are greater challenges for multidisciplinary team. There were in total 62 questionnaires returned in acute ward-I (40) and acute ward-II (22). The patient satisfaction survey questionnaire in acute ward-I, and acute ward-II comprises 19 questions. The general rules are strictly followed to preserve the patients’ personal privacy. A univariate statistical analysis was applied. Results: Overall 66% of the patients expressed satisfaction with the acute wards and the care they received; 68% of patients in acute ward-I and 61% of patients in acute ward-II were satisfied. It is understood from the sub-dimensional analysis that the least percentage of patients expressed satisfaction about their safety in the wards. The percentage of patients satisfied with staff competency was also low. A high percentage of patients were satisfied with the ward structure. As there were many limitations with the tool used, it is important to consider revising the tool and survey procedures. The results of this study will show supportive evidence to commence the necessary actions. Key words: Patient satisfaction, sub-dimensions, quality of patient care and acute wards.
Keyword(s): MENTAL HEALTH; PATIENT SATISFACTION
Publication Date:
2013
Type: Report
Peer-Reviewed: Unknown
Language(s): English
Contributor(s): Registered Psychiatric Nurse, Reimse Home Care, Dublin South East Mental Health Services, Dublin 6; Advanced Nurse Practitioner, Dublin South East Mental Health Services, Dublin 6
Institution: Lenus
Publisher(s): Health Service Executive (HSE)
First Indexed: 2014-04-03 06:36:31 Last Updated: 2017-05-12 06:10:30